1. Introduction

Primomill® Sp. z o.o. respects your privacy and is committed to protecting your personal data. This privacy policy explains how we care for your personal data when you use our platform and informs you about your privacy rights.

2. Data Controller

The controller of your personal data is Primomill® Sp. z o.o., with its registered office at 6 Sierpnia 16, bldg. 23, 90-616 Łódź, NIP: 7272839654, REGON: 384739680. You can contact us regarding personal data processing at: biuro@primomill.com.

3. What Data We Collect

We may collect the following categories of personal data:

• Identification data (first name, last name)
• Contact data (email address, phone number)
• Company data (company name, VAT ID/NIP, address)
• Data relating to orders and cooperation history
• Technical data related to platform usage

4. Purpose and Legal Basis for Processing

We process your data for the following purposes:

• Order fulfillment and service provision (basis: performance of a contract)
• Communication related to orders (basis: legitimate interest)
• Maintaining accounting records (basis: legal obligation)
• Handling complaints and technical support (basis: legitimate interest)
• Direct marketing of our services (basis: legitimate interest)

5. Data Retention Period

We store your personal data only as long as necessary for the purposes for which it is processed. In particular:

• Data related to orders: for 5 years from the end of the tax year
• Marketing data: until an objection is raised
• User account data: until the account is deleted

6. Data Recipients

Your data may be transferred to the following categories of recipients:

• IT and hosting service providers
• Accounting service providers
• Courier and transport companies
• Public authorities when required by law

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Only authorized employees and associates have access to your data.

9. Cookies

Our website uses cookies to ensure functionality and analyze traffic. More information can be found in our Cookie Policy.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. We will inform you of any changes by posting the new version on our website.

11. Contact

If you have questions about the processing of your personal data or wish to exercise your rights, please contact us.